Please read the following booking conditions carefully and make sure you understand them before booking your holiday. By paying your non-refundable deposit, or by making full payment, you acknowledge that you have read and understand and agree to be bound by these Booking Conditions.
1. Tour costs
*Costs are based on ‘ground costs’, airfares and exchange rates at the time of booking. While we make every effort not to increase prices, increases in hotel rates, airfares, entrance fees, fuel costs or increases in ground operator or government fees, we reserve the right to amend our prices prior to having received full payment for your booking. Acceptance of this arrangement is an express condition of making a booking. If the ‘ground cost’ does increase your Australian dollar price will be calculated using the exchange rate used at time of booking, i.e. there is still no currency surcharge.
No Currency Surcharge Guarantee* Once you have paid your deposit we Guarantee not to apply a currency surcharge. Our quotes are valid for 7 business days.
*This does not apply to quotes/bookings made in US dollars, e.g. Antarctic or Galapagos voyages or other product sold in US dollars.
2. Not included in your tour costs
Airfares unless otherwise stated, visa and passport costs, travel insurance, excess baggage, airport departure and ticket taxes, laundry, postage, telephone calls and items of a personal nature, vaccination and medical expenses, meals not mentioned on itinerary, beverages, and gratuities.
It is a condition of booking with South America Travel Centre that you take out comprehensive travel insurance for the full duration of your holiday. We suggest that you take out insurance at the time of booking and that the policy should include, but not be limited to, the following features: loss of deposit through cancellation; injury; death; theft; loss of luggage and personal items; curtailment of tours en route; medical expenses; cancellation of advance purchase airfares; additional expenses to cover hotel accommodation and repatriation costs to Australia should your tour need to be extended or curtailed due to illness while overseas, or due to a need to return because of an unexpected death or illness of a close relative.
4. Changes and transfers
Should you wish to change your booking after confirmation has been advised, a fee of $75.00 per booking will be levied on each change made. Any changes requested by you after final documentation has been issued will incur a fee of $150.00 per booking plus any other fees levied by hotels, ground/cruise operators and/or airlines. We will do our best to process and obtain confirmation for your changes but it is important to realise that changes, especially close to departure date, can take some time to confirm and some may not be possible.
If you wish to transfer to another tour operating within 12 months of your original departure date, the following charges apply:
Transfers made more than 60 days* prior to departure – $220.00 per person plus any applicable airfare charges. Transfers made from 59 days up to original day of departure – charged as per cancellation fees.
* Many cruises, in particular to the Amazon and Antarctica, require transfers to be made at least 90 to 120 days prior to departure. You will be advised of the individual conditions at time of booking.
5. Itinerary variations
It is possible that circumstances beyond our control may necessitate a route or itinerary change and, in the event of such an occurrence, we reserve the right to cancel or re-schedule tour departures and itineraries. Where it is necessary to change a hotel, we reserve the right to substitute accommodation of a similar standard. No refund will be available in the event of an itinerary or hotel change.
If it becomes necessary for you to cancel your tour, you must notify us in writing. Upon receipt of your notification, cancellation will take effect. If cancellation occurs more than 60 days* prior to the scheduled departure you will forfeit your deposit and be liable for any penalties levied by hotels, ground/cruise operators and/or airlines. If cancellation occurs less than 59 days prior to the scheduled departure no refund will be made. Notwithstanding that, South America Travel Centre will, if possible, and at its sole discretion, consider refunds as circumstances reasonably permit.
* Many cruises, in particular to the Galapagos, Amazon and Antarctica, cancellations should be notified at least 90 to 120 days prior to departure. You will be advised of the individual conditions at time of booking.
South America Travel Centre has the right in the case of force majeure (e.g. war, uprising and, natural disasters, abnormal/exceptional weather and ice conditions, legal stipulations of the local/regional authorities and other “acts of God”) to cancel your trip. South America Travel Centre or its representatives will try to offer you alternative arrangements, and if the price of your alternative booking is of lower value than the original booking we will refund the difference to you. If you do not accept the alternative arrangements we will refund all payments you have made to South America Travel Centre, less any unrecoverable costs. South America Travel Centre will not be liable for any additional costs incurred by you.
If situations of force majeure occur during the trip, South America Travel Centre or its representatives will try to offer an alternative program. If this should prove impossible, either South America Travel Centre, its representative or you are entitled to cancel the trip. In such a case, South America Travel Centre may not be held financially liable.
South America Travel Centre or your travel agent is obliged to assist you in obtaining a return trip/flight; however, in such case you are responsible for any costs incurred.
South America Travel Centre is not liable for costs incurred by you in preparation of the tour, nor for reservations of travel components (such as, but not limited to, flights, hotels, connecting programs, travel insurance), which are booked elsewhere in combination with the trip booked with South America Travel Centre.
7. Refund/unused services
No refund is available for cancellation after travel has commenced. If you make any alteration to any portion of your holiday while you are away, costs incurred by such alteration will be at your own expense. After the holiday has commenced, no refunds are available for any services/ground content provided in the tour price but not utilised by you for any reason.
8. Health and immigration
It is your responsibility to inform South America Travel Centre of any pre-existing medical conditions and/or disability that could reasonably be expected to affect your booking, as well as the enjoyment of others on the trip. You may be asked to provide an evaluation of your medical condition and/or disability by a certified medical practitioner (it is a condition of booking a trip to Antarctica that all clients complete a Medical Form). Based on this evaluation South America Travel Centre reserves the right, at its reasonable discretion, to refuse your participation on a trip and/or cancel your booking.
You should familiarise yourself with any health or visa requirements that may be applicable in the areas you intend visiting, and you shall be responsible for all exit, entry, health and other documents required by laws, regulations, orders, demands or requirements of the countries visited or transited. You shall carry a valid passport at all times.
Passport, visa and vaccination requirements are not our responsibility or that of your agent and we are not liable for any loss or expense due to your failure to comply with the above.
9. Consular advice
We recommend you contact the Australian Department of Foreign Affairs and Trade for current official travel advice concerning the countries you will visit.
10. Common sense
Common sense and ordinary care before and during travel must be exercised. We cannot be held responsible for problems, damage or loss of enjoyment brought about by a lack of reasonable care, understanding or attention by you.
It is your responsibility to check all air tickets and vouchers immediately upon receipt and to contact us immediately if you believe any bookings have been made incorrectly or necessary documentation has been omitted. Please note that route maps provided by us are for general information and may not necessarily indicate exact routes. South America Travel Centre has done its utmost to ensure that all tour descriptions, information and documentation issued is accurate in any printed or online media, brochure or publication. The information provided is given in good faith; however, things change and some of the information may become out of date. South America Travel Centre shall not be liable for any injury, damage or loss caused by any unintended inaccuracy.
12. Airline responsibility clause
This website is not issued on behalf of and does not commit any airline whose services are used in the course of our tours, such services being subject to the airline’s conditions of contract.
These booking conditions form part of the general conditions. Payment of a deposit is an acknowledgement that you have read, understood and accept the terms and conditions of South America Travel Centre Pty Ltd and that we act only as an agent for carriers, hotels, ground operators, coach companies and suppliers of other travel services (suppliers) used on these tours.
All bookings are subject to the terms and conditions of the liability imposed by the other suppliers, some of whom limit or exclude liability in respect of death, personal injury, delay, loss of or damage to baggage. All tickets, vouchers and documents are issued subject to the terms and conditions under which the suppliers provide the services. We accept no responsibility for carrier-caused delays, schedule changes, sickness or accidents.
You accept that you may be travelling through areas of political or climatic instability, high altitude and remote areas, and areas without proper medical services, and you accept the associated risks.
Should we deem it desirable for political, climatic or other reasons to amend or vary any itinerary we may do so by shortening, varying or completely re-routing the trip in which case no objection will be made by the participant.
You authorise the company and its suppliers to take all necessary action in respect of medical treatment and emergency evacuation and agree that all associated costs are to be paid by you.
The terms and conditions are incapable of alteration or waiver by us or any agent and by making a booking you, your next of kin, heirs, administrators and executors accept all the conditions of contract and are bound by them.
14. Customer Service
In the unlikely event that you should have a complaint about your services offered by South America Travel Centre, we urge you to bring this up with your guide, the tour/expedition leader or company representative immediately so that we can attempt to rectify the issue. If at the end of the trip you feel that your complaint has not been adequately dealt with, you must notify us in writing no later than 30 days after the end date of the services South America Travel Centre has provided.
15. Privacy & Publicity
You agree that South America Travel Centre may use images taken of you, without recourse and/or compensation to you. Such images will only be used for promotional and publicity purposes in whichever media South America Travel Centre finds appropriate.
In order to supply services to you South America Travel Centre needs to collect certain personal details from you. This information will be disclosed to our suppliers and representatives for the purpose of organising and operating your tour or expedition but will not be used for any other purpose. More information on publicity and privacy can be found here.
16. Law of Contract
This contract shall by governed by the laws of the state of Victoria, Australia and any legal action arising from it shall be only under the jurisdiction of Victorian courts.
Tailor-Made Journeys Pty Ltd trading as South America Travel Centre, Level 3, 116 Hardware Street, Melbourne Vic 3000 Australia
Telephone 1300 784 794 Fax: (03) 9642 5454
ABN 96 069 240 606