A big shout out to Cinzia, a SATC travel specialist. My travel plans changed abruptly when I decided to pull out of travelling to Peru, as a result of the civil unrest, and replace with Cuba and Panama. I’m extremely grateful for Cinzia’s expertise, commitment and perseverance in chasing deposits, changing flights and making new bookings. She’s a true professional.
P.S. Yes, it was a great trip!
Good afternoon Rachel,
Sorry not to communicate earlier but I wanted to let you know that we had a wonderful trip and have let others know of your excellent service and backup in South America.
Highlights of the trip were: Southbound in Chile who went over and above expectations.
The Atacama Desert for accommodation package, tour guides and scenery. The standout was watching the sunrise over the Andes and geysers followed by breakfast watching the view. The only disappointment with this visit was that there was no star gazing due to cloud cover January to February.
Santiago was definitely worth a visit.
Antarctica cruise was great once we got there. Thank you for providing us with a plan B which greatly reduced stress levels.
For me the highlight was a zodiac cruise down the Lemaire Channel which had not been done by the expedition team due to it normally being iced over.
Aurora took great care of us in accommodations, meals, expert talks, friendly and helpful staff leading to a great experience. Maybe let people know that if taking a fly then sail option the trip could be cancelled.
In Argentina Moreno Glacier remains as stunning as it was 25 years ago but with a lot more tourists.
The tour around Bariloche highlighted the variety of scenery, wild life and of course chocolate.
The tourist bus/ferry adventure was wonderful but long. Most people did it in 1 day arriving at the hotel about 10pm. I am glad we spent a night at Puella, it was very picturesque with the trip worthwhile.
Overall accommodations were great and conveniently located.
Aurora told us that due to our delay in commencing our trip that they were to issue us a credit for 4 days, as yet we have not heard from them. Do you have any information on this?
Thanks again for arranging an excellent adventure
Wanted to write to thank you so much for putting our wonderful itinerary together.
The hotels, guides, drivers and destinations were really fabulous.
As I mentioned before in a previous email, The Grand Melia Hotel in Iguazu Falls would have to be one of the best views from a hotel we have ever had.
That said, all the hotels were beautiful and in great locations and met all our expectations.
Having the drivers and guides were an added bonus and all these people were very much appreciated and made our travels easier.
We very much enjoyed our first trip to South America and plan to return at some stage for further travels.
Once again thank you.
Leslee & Matthew
We have now finished out travels in Mexico , so just wanted to give you some feedback.
It was a huge success. Thank you for all your help with organising.
Amalia in Mexico City was superb. She contacted Chris every evening to check how the day and gone and to provide updates. When there was an earthquake alert, she even texted to check we were OK!
The guides and drivers were superb with great local knowledge and keen to share their love of Mexico.
The Sobares food tour was outstanding.
And we added a visit to the Talavera factory in Puebla which we would heartily recommend.
Now back in Sydney after a wonderful holiday. The EcoCamp was also fantastic! The whole holiday was co-ordinated beautifully – everything just flowed from one adventure to the next without a single problem. We now have 100’s and 100’s of absolutely spectacular photos to sort through. Interestedly we had 8 different flights whilst we were away and each one of them was either full or nearly full – people are obviously travelling again.
Thank you so much for all your assistance in co-ordinating our Patagonia experience.
With kindest regards,
Joe & Judy
We were incredibly happy with the flawless organisation of our trip to Peru. Anna worked with us to tailor our interests and we couldn’t have been happier. Our driver, guides and accommodation were fabulous. There is no way we could have maximised our time without such expertise and local knowledge. A brilliant holiday!
We thoroughly enjoyed our holiday in Chile. The itinerary Jennifer designed worked extremely well and we felt she advised us perfectly on what places to visit. The arrangements went smoothly on the whole and we had really memorable experiences. All guides were very good and some were absolutely outstanding. Hotel Las Torres was a big highlight. The accommodation, information, guides, availability of walks and the food and drinks were all amazing- we cannot recommend it highly enough – and we managed to see a puma! This was a perfectly balanced itinerary for a family with two teenagers. We saw and experienced so much, did plenty of walking and some quite challenging hikes which were all wonderful. All the transfers and local reps/guides were of a very high standard, excellent english and extremely well informed. The guides in San Pedro and Patagonia were very knowledgeable about the geology and flora and fauna of those areas which was fascinating. They were always on time and all vehicles were clean and safe. It could not have gone more smoothly! We loved Chile, the people, the diversity , the food and wine. Thank you for all the hard work Jennifer!! We cannot wait for our next South American adventure.
We had a great mix of day and night tours which matched our fitness levels. We saw a great variety of natural animal wildlife on land and in and by the waterside, as well as natural vegetation. Highlights included the canal tour in Tortuguero, a volcano hike in Arenal with our luxury accommodation at the Manoa Hotel (we didn’t want to leave!), bush walks including suspension bridges, and a coffee farm tour in Monteverde. In Panama, we had a fantastic tour guide and love the Panama Canal Museum experience before we then got to travel through the canal including 2 locks a couple of days later. Thanks again, as always, for your outstanding effort to meet our needs and interests.
Everything was excellent. The itinerary was perfect with no adjustments required. Hayley listened to the vision of our desires for our holiday and it was all fulfilled. As I have communicated to her already, it was as if she she us better than we knew ourselves. Obviously the Explora experiences were brilliant in Atacama and Torres del Paine. It was so good that we are planning another Tailor Made journey to Peru and Bolivia (Explora hotels of course) in 2021.
We cannot recommend Hayley from South America Travel Centre (SATC) more highly. Our entire trip was planned perfectly from the second we left Sydney. Not only did she incorporate all of our preferred destinations, Hayley also made suggestions on additional places based on our preferences and some of these turned out to be the highlights of our trip! We tend to be more independent travellers and Hayley was able to create the perfect mix of seamless travel with the flexibility for us throughout the journey to take advantage of any unexpected opportunities that arose. The guides at every location were extremely knowledgeable and offered excellent suggestions on everything from safety through to restaurants and laundry locations. I absolutely cannot fault the services provided both locally and in Australia from the SATC team.
In short the trip was fantastic. Your arrangements worked perfectly and each location exceed our expectations. Sarah and i are very grateful to you for putting together such a great trip. The arrangements and the travel instructions were impeccable. At each destination the guides where professional, polite, organised; it was so reassuring to relax into the trip as we became confident of your flawless preparation.
As a group of three girls we were a bit uncertain about how to go about organising our trip to Antarctica. After being connected with South America Travel Centre through a travel blog we attended an information night where Alex really whet our appetite. Alex and Hayley answered all our requests and we finally had our itinerary. The team at SATC are passionate about the destinations the recommend and having travelled there, have first hand knowledge.
We travelled to Patagonia, Chile staying at the Cascada EcoCamp in Torres del Paine, which was amazing. We then flew from Punta Arenas to The Falklands to board our expedition boat, the Akademik Ioffe for the most amazing experience. We saw the incredible sights from 500,000 King penguins on Salisbury Plain to Humpback and Minke whales in Fournier Bay. Hayley recommended we take up the option of kayaking as only few people aboard the boat get the opportunity. Not being experienced we were a little nervous but did a day course before we went, to be a little more familiar with techniques. It wasn’t easy but it was a huge highlight to kayak through icebergs, seals and penguins.
After our wonderful boat trip we travelled to Buenos Aires on our way home. We had a wonderful guide, Monica who showed us the cultural and culinary delights of Argentina in the best city tour I’ve done.
The organisation and scheduling of our trip was wonderful. We were reliably met at airports and transported to hotels and other destinations. Fellow travellers were very impressed with our very colourful compendiums which contained so much useful information. Since returning I have completed my photobooks which suitably impress everyone I show. Thank you for always being so helpful on the phone and sharing your enthusiasm for such an amazing destination. I have now visited the 7 continents!
Each pickup/drop off was on time. My guides were very friendly, had great English, and were passionate about what they did. All hotels were faultless.
I would have to say that Andrea from Buenos Aires was the best guide of a fantastic bunch. Andrea was there to greet me on my first arrival into BA, took me to the ferry for my trip to Colonia and made sure I was checked in, and was there to pick me up. She was also there to send me on my way to Ushuaia at the ungodly hour of the morning and pick me up again after the cruise, to sending me on my way the next day to Iguazu. I was most impressed at the efforts the guides went to in order to streamline the check-in process at the airport, making sure I got to the immigration area. I have never seen or experienced such attentiveness or helpfulness.
Being in our late 70 and having only travelled with groups, never on our own, we were a little apprehensive not speaking Spanish how well we would manage? I have nothing but praise for the service we received from South America Travel Centre. We were met at every destination by a knowledgeable person not always able to speak English but well able to take us to hotels, return us to bus stations and air ports, and check us in. Those who spoke English told us about their town the best places to eat. A wonderful holiday expertly organised and every little detail taken care of. Thank you South America Travel Centre.
Our trip was absolutely outstanding thank you so much for your incredible efforts in what was such an incredibly short turn around. We are so grateful, it was the most amazing trip and every day was as good as the other! Anyone who has asked about our trip or has mentioned they are travelling or wanting to travel to South America I have put them straight onto South America Travel Centre.
Thank you for all of your prompt responses, quick turn around and thorough knowledge, understanding, expertise and advice. Your service was second to none. It was outstanding and we are truly grateful. Please pass on our gratitude to the wider team as well for helping pull a once in a lifetime experience together for us in three days! We are so thankful for the afterhours and overtime you put in also, we couldn’t have had the amazing trip that we did at such late notice without you.
We are a couple in our late 60s. Following our fantastic experience dealing with the South America Travel Centre (SATC) in 2014 when we travelled north from Chile through Bolivia, Peru, Ecuador and the Galapagos Islands, we had no hesitation contacting SATC again to arrange our second South American experience, this time south in Patagonia.
After clarifying our expectations of budget, times, and fitness levels, SATC proposed an itinerary that suited our needs in every way. A great mix of some cities, regional towns, mountain villages and our highlight – the Cascada EcoCamp in Torres del Paine. Our itinerary package again covered every possible detail we needed.
As with our first trip we included transfer services at every stop-over that ensured we were met by friendly, reliable English speaking local transfer operators who were waiting at airports, bus stations and our hotels etc to welcome us and take us to our accommodation, or collect us and take us to our planned excursions. This always makes us feel very secure and organised. The hotels were all ideally suited to our budget needs, centrally located for easy exploring and getting around, and operated by friendly English speaking staff. The quality of all the transport – buses, boats and planes was excellent.
Back home safe and sound after an amazing holiday. Cannot say enough about South America Travel Centre – and will definitely recommend to anyone travelling to this continent. The guides were delightful, and drivers were very careful and drove to conditions. All accommodation suited our needs – especially loved Arequipa, Colca Lodge, Ollentaytambo and Inkaterra Amazonica!!!
The care of your staff was above and beyond when situations arose due to not feeling so good. The day we left Colca Canyon Sue was unwell but Beatriz was amazing and after 24 hours all was ok. John requested medical attention on return to Cuzco and within 20 minutes a Dr appeared and then short time after a nurse appeared with medication – just fantastic.
A big thank you to you for all your organisation and for playing a big part in making this holiday such a memorable one for all us.
We thought we’d drop you a line after returning from our “highlights” tour to South America. Thank you! We found our itinerary absolutely perfect. By that I mean not only were our superb boutique hotels great, the guides in each city friendly, courteous, well-spoken and knowledgeable but the time in each city or location and the balance between site seeing “work” and leisure time “play” was also perfect.
The most difficult question by friends on our return has been “what was the highlight”. An impossible question when considering the merits of, inter alia, Galapagos Islands, Machu Picchu, Iguazu Falls, Christ the Redeemer, Inti Raymi Festival, Lake Titicaca.
The purpose of our trip to South America, in truth, was to see as much as we could of the continent with a view to probably not returning as we explored other opportunities. I have to now say that the chance of us revisiting South America is extremely high.
One of the most delightful things after travelling long distances is to be met at the airport, bags carried and be taken to the accommodation. It is just so good to see that sign with your name. Our latest itinerary with South America Travel Centre, took us to Costa Rica, Guatemala and Honduras. Costa Rica was about flowers, wildlife, volcanoes and zip lining. Guatemala and Honduras were about Mayan ruins with some wildlife in between. Although it was the rainy season, we found that rain sometimes occurred as a thunderstorm in the late afternoon, lasting about an hour.
It was always a delightful surprise to find that our accommodation is not in a multistorey type edifice but in an architecturally interesting building with fascinating décor and views. We found this at each place we visited. Many of the breakfast rooms had a wonderful view of water, forest or volcano where we could sit and enjoy the local tropical fruits. Breakfast always included tropical fruit and fruit juice. We have returned home with photos galore.
Firstly, I can’t come up with enough adjectives to describe the sensation and all the ‘Wow’ factors in this trip. The incredible amount of work you put into the planning and organising really paid off. The South America Travel Centre documentation provided in the pouch before the trip was excellent. The selection and sequence of things worked well. The spiral bound book was used a lot during the trip. And on arrival back home, a pleasant surprise CD from your company.
At each new city, we were met at the airport on time by the guide and usually a separate driver. We then had a review of the itinerary, pick-up times, etc., and discussed any other issues that may pop up. The vehicles were clean and comfortable. The guides all spoke good English and were all passionate about what they do. Most of them had been doing this for a long time, but I never felt that this was just another day on the job for them. They offered suggestions for restaurants and other activities, which we took up in a few occasions.
Tickets and vouchers were always correct and complete. Even on departure from a city, the guides were often able to push us though the airline check-in procedure on the fast-track – we didn’t just get dropped off at the curb – even at 3AM. So, overall, the experience was wonderful. I don’t think I ever want to do a bus tour again!
The chosen hotels were all very good to excellent to grand, and again the guides always made sure that we were properly checked in. Hotel locations are very important as this allows easy walking around the neighbourhood to explore at one’s own pace. In that respect, the Sol Y Luna was out of the way, but this was more of a resort and the only one like this, so OK – and very nice.
In hindsight, we had just enough ‘down’ time at various places. Any less might have been problematic, as touring around is quite exhausting sometimes, especially at altitude. More down time would have been nice, but then the overall duration of the holiday was already quite long.
The altitude slowed us down a bit, but didn’t really stop us doing anything. In fact our first day in Cusco was supposed to be an acclimatisation day. Yet we had to tour a couple of places the same day because of the Easter closing times looming and we managed OK.
Some highlights come to mind:
Estancia: Fabulous, and we even got a chance at horseback riding and mustering some cattle.
Rio: Our guide was able to pick the best times and days for the Corcovado and cable car trips, based on his local knowledge of the weather patterns. We managed enough clear skies.
Aqua Amazon: The overall cruise was magnificent and the ship was a delight – it looked as great as the brochure. Guides on board were very knowledgable.
Train trips: Both the Machu Picchu and then the Andean Explorer. Fabulous train journeys. I love the open bar car on the Explorer.
Machu Picchu: the weather was perfect our first day, and the place looked just like in National Geographic pictures.
Puno & Lake Titicaca: visits to the Uros (got to row one of their boats) and Taquile Island.
So, overall a ‘high five” for you and your team and agents. Thank you very much for your efforts and hope that our paths will cross again at some point in the future.
Dainis & Wendy
We have now been back from our wonderful holiday to South America for about 2 1/2 weeks, and I wanted to thank you very, very much for arranging such a fantastic trip for us. Everything went so smoothly, from the airport pickups, to the guides and drivers, to the wonderful accommodation – everything! We kept waiting for some little blip to occur, but it didn’t!
You provided us with such a varied itinerary, we kept busy the whole time, and thoroughly enjoyed the whole trip. We both particularly enjoyed the Galapagos cruise, and also Machu Picchu. We all four climbed Huayna Picchu on our second day back at the site, and it was well worth the effort. Our guides and drivers were fantastic; we particularly enjoyed Silvia our guide and driver Marquito for the 5 days Andes experience in Ecuador.
Once again, thank you so much for using your talents to give us such a memorable holiday. We will certainly be recommending you to our friends.
With best wishes,
Tony & Jan Burn
I write to thank you for organising our recent trip to South America. Everything went like clockwork, and the arrangements were very satisfactory. The guides always turned up at the right time, and the people meeting us at the airports were always there.
We had a wonderful trip, and we will have to plan another one now, so that we can see Brazil, Argentina, Bolivia and Uruguay and maybe more. But first it’s back to work to earn some more money!
For me the greatest highlight was Machu Picchu; it far exceeded my expectations.
Once again, thanks so much,
Having local guides and local knowledge was sensational and gave us a great insight into the cities and countries we visited. We loved the whole trip. One very big positive was every single time we arrived at a destination, there was someone already there to meet us and a transfer waiting to take us to the hotel or airport. We didn’t use trains and only used buses in Cuba which were very good for what we were doing.
Our SATC consultant and her knowledge and experience was invaluable in both the lead up and the trip itself, with numerous hints and tips being very useful as well. The detail and documentation provided was excellent throughout and we used it extensively on our trip.
We had a fabulous time!! The countries we visited have such a rich and fascinating cultural & geographical diversity. We loved learning about the Incans and visiting the ruins in Peru, we loved seeing all the creatures of the Galapagos Islands and the volcanoes of Ecuador. We loved the magnificent scenery of the Atacama. What a fantastic palette at sunset! The adobe hotel, Altiplanico, was wonderful & San Pedro de Atacama was a funky place.
We appreciated the structure of our holiday too, there was a nice blend of guided time and free time. It was nice to be in one place on the boat in Galapagos after moving to a different place each day through Ecuador. Some of the haciendas we visited would be lovely to stay for a longer time.
Everything went very smoothly in terms of timely airport transfers & pickups, informative and friendly guides/drivers at all times. The local people were very friendly & were helpful with our attempts at speaking Spanish. We enjoyed the cuisine very much & look forward to trying some home-made Locro de papa soup & Pisco sour. Thanks for helping us with a great holiday.
Della & John